• Acts as Mentor - Empower the sub-ordinates rather than just providing instructions and controlling them
  • Focus on quality
  • Establish processes to ensure quality
  • Just doesn't focus on external customers, focus is on internal external customers as well
  • Learn from problems
  • Encourage collaboration rather than competition
  • Great communication
  • Continuous communication
  • Recognize the efforts of the sub-ordinates
  • Encourage sub-ordinates to take risks and help them improve
  • Choose suppliers based on quality and not based on pricing offered
  • Encourage collaboration rather than competition