What are the characteristics of Quality Leaders?

• Acts as Mentor - Empower the sub-ordinates rather than just providing instructions and controlling them
• Focus on quality
• Establish processes to ensure quality
• Just doesn't focus on external customers, focus is on internal external customers as well
• Learn from problems
• Encourage collaboration rather than competition
• Great communication
• Continuous communication
• Recognize the efforts of the sub-ordinates
• Encourage sub-ordinates to take risks and help them improve
• Choose suppliers based on quality and not based on pricing offered
• Encourage collaboration rather than competition