Quality is of utmost importance to an organization. Maintaining quality brings customer satisfaction. Strategic management can be for long term as well as short term. Strategic Management involves all the key stakeholders. Any organization can have Strategic planning. The seven steps to Strategic planning are:
- Analyzing Customer needs
- Analyze relation between customer and organization
- Predicting future changes
- Performing Gap analysis
- Plan for closing the gap between expectations and current state of the organization
- Aligning the plan to organization mission, vision and core values
- Implementation of the strategic plan
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